That was way back in 2003 and it’s only because I was a blank slate. I’d just moved back to Kansas City after working in finance so most of the jargon was foreign to me.
I struggled for a few years, but I also saw why there was so much misunderstanding after the inspection.
So I used my free time during the 2008 downturn to reinvent my business and begin explaining things in a way my mom would understand.
This was also when I realized the 4 things homebuyers and real estate agents value most:
- Responsive service
- Plain language
- A thorough inspection
- Same-day report
Since then, these 4 principles have not only helped us become one of the highest-rated(1) home inspection companies in Kansas City, they’ve also helped us become one of its best small businesses.
And the reason is simple…