I’m having some problems with my new construction home that my builder is not willing to fix. What should I do?

First, keep your cool.

I know this is frustrating, but you’re negotiating with the person responsible for building and (hopefully) repairing whatever breakdown or damage your home is experiencing. You want to diffuse the situation. Many times, builders are just really busy.

Others are resistant and hope your problem will go away.

Either way, you want the swiftest resolution possible.

First, find your home warranty paperwork. You may recognize one of these popular programs:

1. 2-10 Home Warranty
2. Quality Builder’s Warranty
3. RWC

Next, look up your problem and see if it’s covered under the warranty. If it is, support your claim by knowing exactly where to find it.

Call the warranty company and explain the situation. Work with them; they will contact the builder and help you escalate the issue.